Please read these Terms and Conditions carefully before using this website and its subdomains (“the website”) operated by The Learning Station. By using this website you (“the user”) agree to be bound by its Terms and Conditions as set out herein and the Privacy and Terms If you do not agree to these Terms and Conditions you are politely asked to leave the website immediately.
Please Note, that Under no circumstances do we guarantee that you will obtain any qualification or a pass from your subject course test or exam.
All our courses are Ofqual registered and are valid and
You are advised to check that the course you are purchasing is fit for your purpose and is suitable for the region of the United Kingdom that you reside in. As we will not be held responsible for any errors of
1, Defined Terms/Interpretation
In these terms and conditions, the following words shall unless otherwise indicated, have the following meanings:
“Commencement & “Course Commences” means the point at which you first access the training and/ or training materials provided by us, The Learning Station. This will be defined as you attending at one of our training academies, accessing your pre-course learning materials, or accessing your online learning platform–whichever occurs first. For courses which require attendance at an academy, commencement is defined as the start date of the original course you booked and paid for/secured funding for, regardless of your attendance.
“Working Day” means a day (excluding Saturdays) on which banks are generally open in London for the transaction of normal banking business.
“Acceptance” means that unless you advise us of your wish to cancel in line with your cancellation rights you automatically accept these terms and conditions.
“Training Course” and “Course” means the Training Course and related services are chosen by you and defined in the course outline provided in your Formal Offer Email and subsequently confirmed to you by receipt upon full/part payment, or in your signed credit agreement.
“Training Period” means the period during which we will provide you access to the Training Course and the associated learning materials, tutor support, and online learning platform.
Unless the context otherwise requires, words denoting the singular shall include the plural and vice versa, words denoting any gender shall include all genders and words denoting persons shall include bodies corporate and unincorporated, associations, partnerships
2. Legally Binding Contract
Your acceptance of these Terms and Conditions creates a legally binding agreement between you and LCH Ltd and The Learning Station whose registered office is at 439 Green Lanes Haringey, London N4 1HA, and company number is 06140933,(“LCH Ltd Trading as The Learning Station“, we” or“us) and you in relation to the provision by us to you of a Training Course and related services.
2.1 You should read and understand the course outline and be sure that you can meet the necessary prerequisites before engaging our Services.
2.2 A contract between you and us will come into being in one of two ways:
2.3 When you purchase a course online, we and you will enter into a legally binding contract on the date you pay.
2.4 Where you and we agree orally that we should provide the Services then there will be a legally binding contract on the date of our oral agreement and the culminating in a payment either by phone or by bank transfer.
2.5 We suggest that before you make a purchase and agree to us providing Services that you read through these terms and conditions. If you have any questions concerning them, please ask us.
2.6 You should keep a copy of these terms and conditions for your records and reference at a later date.
2.7 This agreement will remain in force until the learner has completed all payments.
2.8 By Making or agreeing to a purchase You irrevocably agree that you have read and fully understand and accept these Terms and Conditions in full: And-,
2.9 That you are fully aware and that you accept that the coursework is all digital and once accessed it is not returnable and you lose your right to a full refund.
3.1. Any notice required or permitted to be given by either party to the other under these Terms and Conditions shall be in writing.
3.2 You agree that we may deliver documents to you via electronic means and you warrant that the email addresses which you have provided to us to facilitate this are correct. You may email documents to us at email@example.com
A document transmitted by:
3.3. Post will be deemed as having been delivered on the third day following the day on which it is posted; and
3.4. an email will be deemed as having been delivered on a working day immediately following the day on which it is transmitted.
4. Providing the Services
4.1 Once we and you have made a purchase and entered into a legally binding contract we will start providing the Services to you instantly online, without any further discussion with you.
4.1a We offer easy payment terms of 2, 4, 6 and 12 Months. We charge a small admin fee for this or this service, however, The Learning Station reserves the right to demand to full outstanding fee if any payments are missed at any time.
4.2 In consideration of the payment of the course fee, we agree to register you with the awarding body and to provide the Training Course and associated services for the Training Period. upon successful completion of the Training Course and assuming that you meet the required standards set out by the awarding body, you will receive certificates of qualification
4.3 By using reasonable care and skill;
4.4 In Compliance with commonly accepted practices and standards and in accordance with our awarding bodies; and
4.5 In compliance with Ofqual and United Kingdom laws and regulations in force at the time.
4.6 A request for access to any element of the Training Course, including but not limited to online learning platform access, tutor support, or examination re-sits which fall outside of the Training Period may result in additional costs to yourself.
4.7 If you fail to meet the required standards set out by the Awarding Body you may be required to re-sit examinations. This may result in additional costs to yourself which will be confirmed to you prior to you undertaking an examination re-sit.
4.8 Training Courses with E-Learning elements will take place via an online learning platform. We reserve the right to change that platform at any time in which case we will not incur any additional liability to you.It is your responsibility to ensure you have the required online computer access to enable you to meet the requirements of the course.
4.9 In circumstances whereby you are required to attend an academy as part of the Training Course, the venue will be determined by us which we will confirm to you at least seven days before your first attendance date.
4.10 We reserve the right to change the location of a course at any time in which case we will not incur any additional liability to you. In such circumstances, we will offer you an alternative location.
5 Training Materials
Various electronic and physical training materials and documentation (“Training Materials”) will be supplied to you on the course which you may retain under a non-exclusive, non-transferable
You acknowledge that all intellectual property rights in the Training Materials anywhere in the world belong to The Learning Station, that rights in the Training Materials are licensed (not sold) to you, and that you have no rights in, or to, the Training Materials other than the right to use them in accordance with these Terms and Conditions.
5.1. In respect of Training Materials supplied by us in physical form, receive and possess the Training Materials associated with the relevant Training Course purchased and use such Training Materials; and
5.2. In respect of Training Materials made available to you by us in electronic form, download, or otherwise access, and use such Training Materials; and for the purposes of completing the associated course and for your subsequent revision purposes.
Except as expressly set out in these Terms and Conditions you undertake:
5.3. Not to copy the Training Materials except where such copying is incidental or necessary for the purposes of completing the Training Course;
5.4 Not to rent, sub-license, loan or translate the Training Materials;
5.5. Not to alter, or modify, the whole or any part of the Training Materials, nor permit the Training Materials or any part of them to be combined with, or become incorporated into, any other materials;
5.6. to include the copyright notice of The Learning Station on all entire and partial copies you may make of the Training Materials on any medium; make and
5.7 Not to provide or otherwise make available the Training Materials in whole or in part, in any form to any person without prior written consent from The Learning Station.
6.1 Commencement & “Course Commences” means the point at which you first access the training and/ or training materials provided by us, The Learning Station. This will be defined as you attending at one of our training academies, accessing your pre-course learning materials, or accessing your online learning platform–whichever occurs first. For courses which require attendance at an academy, commencement is defined as the start date of the original course you booked and paid for/secured funding for, regardless of your attendance.
6.2 Under the Consumer Contracts Regulations Act, 13th June 2014 any cancellation requests received after, Digital coursework has been dispatched to you through our Learner Management System and, has been accessed with the secure Login details sent to you by email, Then you will lose your right to a refund.
6.3 The Consumer Contracts Regulations 13 June 2014 apply and clients have the right to cancel this contract without any liability (subject to a cancellation and registration fee below) within 14 days of the Contract start date, provided that, Services have not commenced and (please see point 1 & 2 above ) are not due to commence within this period.
6.4 All complaints and claims relating to Contracts with the Company must be received in writing to firstname.lastname@example.org The Company will respond to all complaints within 30 days of their receipt.
6.5 All clients have access to the required mandatory information about the Company as set out under the Provision of Service Regulations 2009 in about us.
6.6 This is a Legally Binding Contract and once you make a purchase it is irrevocably agreed by you, that you will be bound by these Terms and Conditions.
7. Payment Plans
8. Early Completion:
If the learner has enrolled onto a course with a 12-month payment plan and has completed all the coursework needed for certification, then the Learner will be expected to pay up the remaining payments before any certification takes place.
9.1 We provide all learners with an initial assessment diagnostics test prior to beginning most courses as this provides a clear assessment of your academic capabilities.
9.2 We screen every client around suitability, we ask for information on competence, previous experience, previous educational achievements, their present work placement and if it is Suitable, If the client is not in a placement at this point, is the client looking and
9.3 If English is not your first language you should ensure that your proficiency in both written and oral English is of a sufficient standard to enable you to meet the demands of any chosen course.
10. Enrolment and Registration
10.1 All Learners must provide the Centre with a valid ID (passport or national ID) and proof of address.
10.2 An enrolment form must be completed together with Initial Assessments in maths and English as well as the Getting Started area part of your coursework.
10.3 These will have to be completed and verified before you are allocated an assessor.
11. Changes During the Course
11.1 We do not accept responsibility for changes to the availability or syllabus content of the accredited courses as set by an awarding body.
11.2 Should your syllabus be phased out, at any time during your study or assessment period, we can only extend this to the last available date for which your course is valid.
11.3 If you need to be transferred to a new syllabus you will incur a charge for this as deemed appropriate by the awarding body. (Please See Transfer Charges Below)
11.4 In the event of changes to the syllabus and assessment criteria, we reserve the right to alter the content or structure of a course without prior notice being given to you.
11.5 We can sometimes convert your purchased course to a lower level, and this would incur an Admin fee, and a further registration fee (See Charges Below) and we would refund the differences in the courses less the above and any other charges associated with this to the purchaser.
12. LEARNERS WITH SPECIAL REQUIREMENTS
On enrolment, learners are encouraged to indicate whether they have additional educational needs that can be supported throughout their time at the
Allowances will be made for poor spelling; assignments will be marked on the basis of content, meaning
Permission to tape lessons (on approval by Assessor)
Extra time in examinations (approval from Awarding Organisation).
Due to financial constraints and planning regulations, it may not always be possible to make necessary adjustments where existing building restrictions make access difficult. Areas that are presently inaccessible to people with impaired mobility will be reviewed and used as required.
Should you need support with access please make this known to the
Learners may have other conditions affecting their studies i.e. epilepsy, asthma etc. Learners are advised to inform the
In order to qualify for special consideration, Learners will have to present the
Registration for External Examinations:
We will assist the Learner in registering for external examinations; the exam fees for all such examinations are included in the price of any course.
13 Completion Dates
13.1 The course must be completed within the time frame given on the date of enrolment.
13.2 Should the learner not complete the Course within the stipulated time-frame, the study time can be extended by a further period, depending on certain conditions, and this may incur an admin fee. (Please see Charges Below)
13.3 After this period it is deemed that the enrolment has lapsed and the learner will need to
14.1 From time to time our staff, assessors and tutors can move on, their circumstances may change or they may become unwell deeming then not fit to carry on, however, we are always looking to add other quality assessors to our team and minimise any loss of support to our learners. if we do not have an assessor or a Tutor ready to take over, then we would need to advertise, conduct interviews and recruit....if this unforeseen situation arises then, we ask you to bear with us in these circumstances and hope that we would resume assessor support as early as possible, If this does arise we will extend the course by any lost amount of time to make up for any lost time, free of charge.
15 Copyright and Materials:
15.1 The Learning Station is obliged to comply with the United Kingdom and international copyright law. This means that we will not make copies of materials for Learner’s unless the publisher expressly grants us permission to do so.
15.2 Course books and materials are not supplied by The Learning Station and it will be the responsibility of the learners to buy and supply their own.
16.1 The Learning station charges £20.00+ Vat for posting out certificates and £50.00+Vat for replacement Certificates plus any charges from the awarding body, The Learning Station takes no responsibility for any certificates damaged during delivery. (Please see charges below)
17. Access to courses
17.1 online classrooms, all learners will receive instructions and login details on how to access their individual online classrooms on our Learner management system to begin their coursework.
17.2 As in 14 above The Learning Station, reserves the right to change, add and assign assessors and tutors without notice at any time.
17.3 All learners will be provided with Information Advice and Guidance to help and guide them in their career progression during and after this course is complete, it will be up to each learner to enter the course and complete each unit of coursework, as a company we will provide assessment and feedback on completed work only.
17.4 The Learning Station will allow Learners no more the 13 Months from Start/Purchase date to complete the QCF Level One, Two and Three Courses and 18 Months for a Level 5 any extensions may incur a further fee. (Please see charges below)
17.5 Learners should make sure that they are in a placement relevant to the course they are taking as Observations will need to be carried out at a place of work, you should also be aware of your academic level and choose a course level suitable for you, as you may struggle to complete a course that is beyond your comprehension - we can agree to convert a course to a suitable level if required and there will be a charge for this. (Please see transfers and Registration Charges below)
17.6 We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website including the Learner Management System (or any portion thereof) and/or the information, materials, products and/or services available through this Website including the Learner Management System (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website. We recommend that you keep saved on your own device a copy of any completed coursework for future use and reference.
18.1 Some Observations will be carried out face to face and some by the learner’s manager as an expert witness; this will be done with the full support and guidance of the Learning Station.
18.2 Observations are free for most QCF/
18.3 Course Registrations are applied for at the start of your course, certifications will only be applied for after fully completing the coursework and course fees are paid up.
Please note that day one is the start date and the start date is the payment date.
19.1 The Consumer Contracts Regulations 13 June 2014 apply and clients have the right to cancel this contract without any liability (subject to a cancellation and registration fee below) within 14 days of the Contract start date, provided that, Access to our learner management system/Platform has not been accessed within this period.
19.2 In circumstances whereby you agree to undertake the Training Course and the course commences within the 14 day cancellation period, you will not be able to cancel the agreement or receive a refund of fees paid. in the case of E-learning, online and or distance learning courses you may not cancel the agreement once you have accessed the online learning Platform.
19.3 The Company reserves the right to charge a cancellation fee and if appropriate the registration fee in respect of contracts that are cancelled by the client within the 14-day period.
19.4 The Company reserves the right in its absolute discretion and without further liability to change dates, times and venues or cancel an event; in the case of cancellation, all monies will be refunded to the payer. The Company’s events are constantly updated and improved and the Company reserves the right at any time and without notice to alter any part of the course delivery, the assessors and the learner management system content.
19.5 If there has been no communication and no course activity for 3 months The Learning Station will have the right to remove you from the active learner list and will assume that you have deserted the course and this will place you in the Non-Payments section and you will be dealt with as point 20.3 Below.
19.6 Upon termination for any reason:
a, All rights granted to you under these Terms and Conditions shall cease;
b, You must cease all activities authorised by these Terms and Conditions;
c, You must immediately pay to us any sums due to us under these Terms and Conditions; and
d, you must immediately delete or remove the Training Materials from all computer equipment in your possession, and immediately destroy or return to us (at our option) all copies of the Training Materials then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.
e The Learning Station reserves the right to cancel any learners course (s) who do not abide by these terms and conditions or who cause a nuisance by making improper claims, in order to request a refund, or to those learners who persistently make demanding requests about about how to complete the coursework and especially those who are rude and abusive to any of our head office or, assessing staff members. A cancellation of your course by The Learning Station will not affect or reduce the agreed fee and you will be expected to pay the full cost, any late fees as well as court costs.
In order to claim a refund, you would need to check the terms and Conditions as detailed here and send an Email to email@example.com usually responds within 28 days
20.1 All our agreements are legally binding and we expect all our clients to abide by them, withheld, late and non-payment of the monthly payments will be legally pursued for the full amount owing, and if necessary, legal action will be taken and you will be responsible for all incurred charges for litigation and court costs and interest.
20.2 In the unlikely event, that a learner does not pay his/her Recurring Fee/Payment Plan, Invoice after being requested twice, then The Learning Station reserves the right to request the full amount outstanding, being the full course fee, an admin fee of £280.00, the course registration fee £130.00 plus any legal and court expenses plus interest at Nat West Bank’s Base interest rate plus 8% on any outstanding amounts that remain unpaid for more than 14 days from date of invoice.
20.3 Non-Payment of more than 14 days will result in your account being suspended until payments have resumed and this will not affect this agreement or reduce your liability to pay for the course as agreed above,
21. No activity
21.1 If there has been no communication and no course activity for 3 months The Learning Station reserve the right to remove you from the active learner list and will assume that you have deserted the course and this will place you in the Non-Payments section and it will be dealt with as point 20. above.
22.1 The total fee on the website that you agreed to pay on purchase.
22.2 Course Registration fee Plus Vat
22.3 Course Cancellation fee £50.00 plus Vat
22.4 Course Conversion/transfer Fee £50.00 Plus Vat plus any Course registration Fees.
22.5 Course extensions £150.00 Plus Vat for an extra 6 months only.
22.6 Course Observations 10 Miles Beyond the M25 will incur a one-off day charge per learner of £150.00 plus mileage at £0.45p per mile to cover travel expenses by land, any air travel will be charged appropriately.
22.7 Candidates living in the British Isles including Northern Ireland are required to pay £350.00 observation fee.
22.8 Candidates living in the British Isles including Northern Ireland are required to pay a Return Travel costs and accommodation charges for an assessor to carry out an observation.
22.9 Payment Reversal, A fee equal to three times the gateway charge usually 7.26% of the amount plus 20p.
22.10 Cancellation within 14 days, will incur an Admin fee of £50.00+vat plus the course registration Fee if appropriate.
22.11 Extensions of Course £150.00+vat for 6 months only.
22.12 Late pay admin fee £280.00+vat
22.13 Non-Payment of Course, will incur a full charge of the remaining course fee, the late pay admin fee, The Registration Fee, Legal and court costs plus we will charge you interest at Nat West Bank’s Base interest rate plus 8% on any outstanding amounts that remain unpaid for more than 14 days from date of invoice. We use a third-party collection agency which will add further to these charges.
It is company policy that once a chargeback has been issued against a payment taken by The Learning Station, that either directly contradicts our terms and conditions and/or is frivolous, that additional charges are applied for the time and administration needed to deal with the case as well as to compensate for any potential damage to our reputation with the banks and to reimburse for any potential legal fees or wages needed to recover the outstanding payment. This figure can reach up to £500 per chargeback.
22.14 Exam Retakes are priced at £45.00+vat per exam
These terms and Conditions (together with all documents referred to in them) are governed by and construed in accordance with English law. The parties irrevocably agree that the English courts have non- exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms and Conditions and any documents referred to in them.
24. Trade Mark and Legal Statement
1. You are not allowed to display our logo, design or trading name unless agreed by us in writing.
25. Data Protection and Privacy
25.1Data Protection Act 1998/The Freedom of Information Act 2000 – The Learning Station is registered under the Data Protection Act 1998.
25.2 We collect and retain a range of accurate, up to date and relevant information.
25.3 The information you provide will be for the purpose of administration, career guidance and to meet any funding requirements, also for statistical and research purpose.
25.5 At no time will your personal information be passed to
25.6 We maintain reliable, auditable quality assurance systems for the purpose of documenting and recording assessment decisions.
25.7 We keep records to track learner progress and allow for the independent authentication of certification claims as is a requirement of all awarding org
25.8 We will only discuss the Course or coursework with the learner, under no circumstances will we engage with an agent, friend, or a family member unless we are required to by law.
25.9 if we suspect that any person is using another person or proxy doing their work then we will immediately cancel the course and report the learner for plagiarism, this will not reduce your liability to pay for the course as agreed.
26.1. All sums payable under this agreement unless otherwise stated are exclusive of VAT and other duties or taxes.
26.2. Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums and shall become payable by the Customer at the same time as the payments.
26.3. VAT will be charged for all our products and services.
27. Intellectual Property Rights
1. All copyright and other intellectual property rights in all specifications, drawings, illustrations, diagrams, course literature and other documents issued by Construction Support Line will remain the property of London Care Homes Ltd and The Learning station and may not be reproduced without permission.
28. Limitations of liability
The Learning Station (www.thelearningstation.co.uk) will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
Further, we cannot guarantee continuous or secure access to our sites, services or tools, and operation of our sites, services or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to (a) the full cost of the training course (including any applicable tax) and its original costs, (b) the total fees (under The Learning Station (www.thelearningstation.co.uk) Fees and Services) you paid to us in the 12 months prior to the action giving rise to the liability, or (c) £100.00 plus VAT
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit The Learning Station (www.thelearningstation.co.uk) liability in respect of any:
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
31. This Contract Ends only, Subject to :
A, By a written request within 14 days of purchase subject to not having accessed our learner Management System.
B, withdrawal from the course after completing the full payment.
C, After completion of Course and with all fees paid up.
Confirmation of Contract end would be in writing from a Company Director, Only. at firstname.lastname@example.org
32. No Warranties
London Care Homes Ltd and The Learning station make no representations or warranties with respect to this website or its contents, which are provided for use "as is". we disclaim all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability, quality
Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.
London Care Homes Ltd Trading as The Learning Station
439 Green Lanes
Tel 0208 342 7210 Fax 0208 348 4243
We -Us - Provider – The Trainer -The Learning Station
You - Booking Company - Booker -Individual Delegates
The Learning Station agrees to:
All remote examinations have to be conducted following our policies and procedures. If we feel our policies and procedures are not being followed for any reason, the examination may be
You are expected to
Attending Delegates Obligations:
Prices in General
Cancellations by providing company
Please note that day one is the start date and the start date is the payment date.
Cancellations by Booking Company, Customer
More than 28 Days – Full refund* less a £25.00 admin fee.
28+ Days – 75% of cost will be refunded*
13- 27 Days – 50% of the cost will be refunded*
1 – 12 Days – no refund (This time includes weekends)
Health and Safety
1 Where training is carried out on non-company (The Learning Station) premises, all delegates must conform to and comply with the Health and Safety Policy as laid down by hosting venue from time to time. Breaches of this policy may result in the delegate being suspended or excluded from the course and premises.
1 No waiver by us or any breach of the Contract by you shall be considered as a waiver or any
subsequent breach of the same or any other provision.
2 If any provision of these Terms is held by any competent Authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected thereby.
3 Any dispute arising under or in connection with these Terms shall be subject to the Jurisdiction of the English Courts.
4 The Contract shall be governed by the laws of England.
5 These Terms do not affect any consumer rights contained in the Unfair Contract Terms Act 1977 or any statutory modification of them.
1 Data Protection Act 1998/The Freedom of Information Act 2000 – The Learning Station is registered under the Data Protection Act 1998.
Intellectual Property, Copyright
1 You agree that our website and all Content contained in it are protected by Intellectual Property Rights that either belongs to or are licensed to us.
2 You acquire no proprietary interest in our website or Content provided by us or others and may not use them in any way except as expressly permitted by these terms.
3 You may view, print, download or temporarily store such Content for your personal, non-commercial reference without alteration, addition or deletion.
4 You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer such Content.
5 You acknowledge that you will not acquire any Intellectual Property Rights by downloading or otherwise using any such Content.
6 By allowing The Learning Station to advertise your course and its content on its website:
(a) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right and
The Learning Station reserves the right to change update these terms and conditions without having to give any prior notice to any clients or prospective clients whatsoever by continuing to use our website to irrevocably agree that you have read and will abide by these terms and conditions.